FAQ

HOW DOES SHIPPING WORK?

zonee.net partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)

We offer international shipping options too - no matter where you are, you can buy from us!

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?

• This depends on the product ordered:
• Custom items such as t-shirts, wood watches, hoodies, coffee mugs can take up to 1-4 business weeks.
• Leather totes takes 3-4 weeks as each piece is carefully handcrafted before getting the printed.
• If you have any questions about our shipping times, please contact us and will be happy to help!
• PLEASE NOTE: In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, and other major holidays). As such, If we have already sent your order we will not be able to issue you a refund. For more information please contact us.

CAN BE MY ORDER SHIPPED FASTER?